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Can I pay with my Credit Card?

Yes, we accept all major Credit and Debit Cards which include but are not exclusive to Visa and MasterCard.

I would like to cancel my order.

Don’t worry as long as your parcel for your non-custom product wasn’t shipped yet, you can cancel it by contacting our service team. Please be aware of our Cancellation Policy:


Orders cancelled within 12 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 90% of product purchase price. Orders cancelled within 12-24 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price. Orders cancelled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of product purchase price. Orders cancelled beyond 48 hours after payment confirmation will be eligible for a partial refund of full shipping cost only. Once your order has been shipped, it can no longer be cancelled.


If you would like to cancel your order, please log in to My Orders, select the order you need help with, and request cancellation. Or please click Contact Us to proceed.

Can I order by calling the service number?

Sorry currently we are not able to take your order by telephone. But we are working hard on bringing you the feature. But you can still use your Smartphone to place an order.

What are special requirements?

You can state your special request on dress style like train removal. But please remind not all changes can be done since we have agreements with designers.

Is this a legitimate company?

Please, rest assured that our company is both legal and formal. kerenb.com has used HTTPS security protocol. You can pay via PayPal for your order and your payment will be safeguarded. Moreover, you can also look up for real life pictures from our gallery or Facebook page. So we are legitimate and safe to use.

Do you have any retail locations?

Yes, at 466, 3e Rue Chibougamau (Quebec) Canada. G8P 2X6

SHIPPING

Which Shipping options are available?

We offer Standard shipping, Expedited shipping and Super Saver Shipping worldwide.

How long is the delivery time?

Our dresses are all made to order. Usually it will take about 10-16 days to get the dress (tailoring Time: 8-12 Days, delivery Time: 2-4 Days) after you purchase it. The specific situation should be based on the display of the product page.

Can I change the delivery address after the order was placed?

Yes, please contact our customer service, but note that we can’t change the delivery address once the shipping was already processed.

Will I have to pay customs duties, taxes or other fees?

Depending on the country to which you instruct us to ship your order, your order may be subject to import taxes, customs duties and fees and/or other similar types of governmental taxes, duties or fees (collectively, “Duties and Taxes”).

What if I DON’T like my dress after receive it?

We strive to offer you the best shopping experience. If you are not satisfied with your order, please contact us to initiate the return process within 7 days upon receiving your item(s). For more details, please visit our RETURN POLICY in full.

What is your Return & Refund?

Currently we offer an easy 7 days return policy. If you are not completely satisfied with your purchase, please contact us to initiate the returning process. This is our RETURN POLICY.

SIZE

How to know my size?

Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size. You can also refer to our measuring guide to see how to measure yourself. To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.

How to measure myself?

We use three different factors, Bust, Waist, and Hips.
Bust: Measure around the fullest part of your bust.
Waist: Measure around natural waistline.
Hips: Measure around the fullest part. Make sure you wear tight clothes while measuring yourself. Please check if the dress has a built-in bra, if so, measure yourself without a bra. But we strongly recommend you have your measurements taken by a professional seamstress/dressmaker to ensure the accurate measurement before buying any dress online.

My body measurements don’t fit a specific size!

You can choose custom measurements and enter your body measurements into the order details without choosing a pre-defined size. Extra fees might apply.

Are the sizes e.g. UK 10, standard UK sizes?

There are no standard sizes for dresses in the UK or the EU, therefore pretty much every manufacturer is using their own chart. Please check our size chart for details.

PAYMENT

Which payment options are available?

We currently accept PayPal, common credit and debit cards for all orders

Is my payment secure?

Definitely yes! We use the highest industry standards to secure our website and the payment process. lalamira.com is fully PCI compliant and certified to process payments. Every bit of the information you provide to us is processed encrypted through the Secure Socket Layer (SSL).

How do I make changes after my order has been placed?

All the orders can be changed within 24 hours after your purchase, as we get your confirmation by email.

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